REFUNDS & CANCELLATIONS

Billing changes should be clear before they take effect.

This operational draft describes cancellation, plan changes, credits and refund review for Razorpay-backed subscriptions.

01

Cancellation

Customers may request cancellation through the billing portal. Unless a signed order says otherwise, cancellation takes effect at the end of the current paid period and does not erase accrued charges.

02

Upgrades and downgrades

Upgrade charges and effective dates are shown before confirmation. Downgrades normally apply at renewal and may reduce limits, retention or available workspaces.

03

Refund review

Refunds are not automatic. Duplicate charges, confirmed service errors and legally required refunds are reviewed against provider records, usage, credits and the applicable order.

04

Failed payments

Payment failure may start a limited recovery period. Monitoring or premium workflows may pause if payment is not recovered, while account and export requests remain available subject to security checks.