How to contact us
Use the protected support workflow for account-specific requests and the public contact form for pre-sales or general questions. Do not submit passwords, secret keys or unnecessary sensitive evidence by email.
SUPPORT POLICY
Clear ownership when something needs attention.
Support separates product questions, evidence-review issues, security reports, billing questions and service incidents so each receives the right handling.
Priority
Critical security or platform-wide incidents are triaged first, followed by blocked production workflows, degraded functions and general questions. Response targets are confirmed in the applicable plan or order.
Security reports
Reports should include the affected feature, reproduction steps and impact without accessing or retaining other customers’ data. Good-faith reports are preserved and routed to an authorised owner.
Service status
Material service incidents are posted on the status page with neutral updates. Investigation details that would increase risk may be withheld until remediation is complete.