RETENTION & DELETION

Keep evidence only as long as its purpose requires.

Retention rules separate customer records, evidence custody, security logs, billing duties and legal holds instead of applying one silent lifetime.

01

Rule-based retention

Each record class receives an approved retention period and deletion mode. Enterprise contracts may shorten or extend periods where lawful and operationally supported.

02

Evidence and audit records

Preserved evidence and custody logs may require longer retention than routine telemetry so a reviewed conclusion can be reconstructed and challenged.

03

Deletion workflow

Requests require identity and tenant verification, scope confirmation and a check for legal holds. Completion events are recorded without retaining unnecessary request content.

04

Backups

Deleted records may persist in protected backups until the normal rotation completes. Restored backups must re-apply deletion markers before returning to production use.

05

Legal holds

A documented legal hold pauses routine deletion only for the affected records. Access remains restricted and the hold must be reviewed and released when no longer required.